Refund Policy

Money-back guarantee

Your first purchase is covered by our money-back guarantee if all of these are true:

• It is the first credit pack bought on your account.
• You ask within 7 days of the purchase.
• Less than 20% of that purchase's credits have been used.
• Your account has no open payment dispute or chargeback.

What is refunded

We refund the unused share of that purchase to your original payment method, and the matching credits are removed from your balance. Each customer can receive one refund; we may decline a refund if the same payment method or email was refunded before.

How to ask

Use the refund button in Settings, Billing, or email support@yelloshelf.com.

Invoices and receipts

Every purchase comes with an invoice and a receipt by email, and both are available in Settings, Billing. Refunds come with a refund receipt.

Your right of withdrawal

At checkout you ask for your credits to be available immediately and confirm that you lose your statutory right of withdrawal once you start using them. This guarantee applies in addition to that.

Disputes

If a payment is disputed or charged back, the account is frozen until the dispute is resolved.